These are the terms and conditions upon which One To One Surf Ltd and any person or persons applying to book a surf lesson, fitness course or surfing holiday agrees to adhere to. These terms and conditions are subject to change without notice, from time to time at our sole discretion. We will notify you of amendments of these terms and conditions by posting them to this website. Our terms and conditions are also applicable to the use of our website and services – If you do not accept these conditions you must not use this website or services.
FOR ALL COURSES, LESSONS AND HOLIDAYS WHETHER IN THE UK OR ABROAD, YOU ARE ADVISED TO TAKE OUT YOUR OWN PERSONAL INSURANCE FOR CANCELLATION, TRAVEL, ACCIDENT, PERSONAL BELONGINGS AND PROPERTY BEFORE YOUR ARRIVAL.
WHEN BOOKING WITH US:
When booking a surfing course, lesson or holiday with One To One Surf Ltd a contract is made when our acceptance of your initial payment and your booking is confirmed in writing or email by us. You are deemed to accept these booking conditions.
In the case of telephone bookings when a written confirmation is not possible the agreement is a verbal contract. If you book by telephone, on our website, by email or in writing, you will be deemed to have read and accepted these Terms and Conditions and the general information pages contained on our website.
When booking on behalf of other people or on behalf of a group, it is the responsibility of the person making the booking to ensure that all members of your party have read and fully understood all the booking conditions.
Please check all paperwork that we send you carefully and contact us immediately if you have any questions or queries. We reserve the right to refuse any booking.
At the time of booking you will be required to provide your personal details. You will be responsible for any balance payment of the booking. We will send all correspondence to you and will consider you responsible for keeping all party members informed. We will not discuss the booking or enter into communication with any other member of the booking of 3rd party.
All booking notifications and payment related correspondence from us is sent by e-mail It’s your responsibility to ensure such emails are read and adhered to in accordance with these booking conditions. Unless informed otherwise, it will be deemed by us that all emails have been received and understood. We cannot accept failure to adhere to our booking conditions due to incorrect contact details or inactive/superseded email accounts.
SURFING LESSON BOOKING TERMS
TO BOOK A SURF LESSON:
Bookings can be made by telephone,email or online where applicable.
To make a reservation a non-refundable 50% deposit or full payment is payable at time of booking. Deposit amounts are calculated based on your selections. Where full payments are made 50% is held as your non-refundable deposit.
Once you have made the required deposit payment your credit/debit card details will be stored securely in accordance with PCI-DSS compliance regulations.
In most cases any remaining balance can be paid upon your arrival to your surfing course or can be paid in advance by contacting our office.
Surfing lessons booked under any special offers at a reduced rate are subject to their own terms and conditions. All special offer bookings are non-refundable and non-transferable once confirmed. Individual special offers cannot be combined or used in conjunction with any other promotions or offers. Full payment is required for all special offer bookings and are subject to availability.
CONFIRMATION OF BOOKING:
You will receive confirmation of your booking via email or SMS containing all the important information you will need for attending your surfing lesson/course. This will also act as an invoice for any outstanding balance. We advise you print off or save a copy of your booking details to bring along with you to your lesson.
ATTENDING YOUR COURSE:
Any non paid ‘No Shows’ will have any outstanding balances charged to the credit/debit card on file. Please see our cancellation policy for all details on how to change or cancel your booking. If you’re late we won’t wait! Failure to turn up to your lesson at the appropriate time will not entitle you to a full or partial refund. Late arrivals will be charged the final balance payment (if one is due), and this will be collected from the credit/debit card on file.
We reserve the right to refuse clients who turn up late for their course.
No refunds are offered in this situation. Participation in a course will require re-booking. We cannot refund you for any unused lessons.
CHANGING YOUR SURF LESSON BOOKING:
Changes made by you – If after your contract is formed you would like to make any amendments to your booking you should contact us to see if your request can be accommodated. Each amendment is subject to our acceptance and availability.
Any additional cost arising from your amendment – including costs of alternative lessons, extra party members or additional services will be due in full at time of amendment. Changes to a booking should be done by the person who made the initial booking.
If your group size drops in number from your original booking, notification of this must be sent in writing. Decreases in numbers in attendance of original booking without prior cancellation, or changes within 14 days of the lesson start date will be responsible for the balance of the original booking. If you would like to bring additional guests, please notify us at least 14 days in before your lesson date. We cannot guarantee spaces will be available. Early booking is advisable to avoid disappointment.
SURF LESSON CANCELLATIONS:
All cancellations must be sent in writing/email to email@example.com and are effective from the date which they are received by us. Any cancellations should be done by the person who made the original booking. Cancellation charges for surf lesson bookings are payable as follows:
Over 7 days before lesson start date – Loss of Deposit.
Less than 7 days before lesson start date – 100% of total cost.
If any members or your group are not going to participate in the surfing lesson their space must be cancelled following the procedure above. Any non paid ‘no shows’ will be charged to the card on file.
CHANGING YOUR BOOKING:
Changes made by us – From time to time we may have to make changes to your surf lesson arrangements. If changes are necessary we endeavour to notify you as soon as reasonably possible. We reserve the right to change the venue, the lesson start time or cancel the lesson/course due to unsuitable conditions.
In the rare event our staff consider in their professional opinion, or under advise of lifeguards that ocean/weather conditions are unsuitable for your lesson we will either – (i) Rearrange your lessons for a more suitable time, date or location. (ii) Issue you with a credit note.
We accept no liability for any costs or loss associated with cancelled or rescheduled surfing lessons.
One to One Surf accept no responsibility for participants beyond the surf line. All care is taken to ensure participant safety. All participants will be expected to listen to and adhere to all instructions and advise given by One To One Surf staff at all times.
We will refuse to teach any student/participant who is under the influence of alcohol or substance, or appears in no fit state to take part. This decision is made by the head coach on the day. No refunds are offered in this situation.
Participants are required to sign a medical declaration prior to surfing and are responsible for ensuring all details are correct.
Parents/Guardians of participants aged 16 or under will be required to sign their declaration and release from and stay within the beach vicinity at all times during the lesson.
CUTTING YOUR HOLIDAY SHORT:
If you are forced to return home early, we cannot refund the cost of any services you have not used. If you cut your holiday short and return home early in we will not offer you any refund for the part of your holiday not completed, or be liable for any associated costs you may incur. Depending on your circumstances your Travel Insurance may offer cover for curtailment and we suggest that any claim is made directly through this channel.
Please do not bring valuables to the beach. We do not accept any responsibility for loss or damage to personal items.
The activity of surfing brings with it a degree of risk to both people and personal property, even if enjoyed under the proper supervision of qualified and experienced instructors.
Surfing is a physical and strenuous activity that requires those taking part to have a reasonable standard of swimming ability (50 meters) and personal fitness.
All course/lesson attendees must therefor disclose any medical conditions, illnesses, allergies, physical impairments and have available and prescription medication they may require upon sign-in.
You should not participate in a surf course or lesson if you are suffering from any heart condition or if you are pregnant. If you are unsure as to whether your condition will affect your ability to surf we advise you seek medical advise before booking your course.
All course members must not be under the influence of substance or alcohol at the time of the lesson which may adversely affect their mental/physical abilities.
All course members must agree to abide by all instructions and decisions that One To One Surf staff and instructors make to ensure the safety and well being of all participants.
Students attending surf courses and lessons will be entitled to use our surfing equipment during their lessons. Whereas One To One Surf takes all reasonable measures to ensure that equipment is safe and in good condition for use, course members are responsible for immediately reporting any damage cause to the equipment, or that becomes apparent whilst the equipment is in their possession.
One To One Surf does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, offices of agents.
One To One Surf assumes no liability in respect of any personal injury, loss, damages, consequential loss or third party claims which occur though no faults of its own, employees, officers or agents.
All other liability or conditions implied by law and excluded to the fullest extent possible.
ACCEPTANCE OF RISK
Your booking is accepted by us, on the understanding that you realise the hazards involved in surfing and water sports. You acknowledge that by the very nature of the activities you are exposed to an element of personal risk and that all activities are of a potentially hazardous and unpredictable nature above those associated with conventional holidays. You therefore accept and consent to the risks inherent in the implementation of this contract as reasonable limitations to the company’s liability as set out in these terms and conditions. All participants agree to abide by all instructions given and decisions as communicated to the participant by One To One Surf coaches to ensure the safety and well being of our customers.
Comprehensive personal travel insurance is a must for any holiday whether at home or abroad. We strongly recommend that you have insurance cover for the duration of your visit to us, that is adequate for your needs and the types of activities you will be undertaking during your holiday, specifically but not limited to the activity of surfing and water sports. We do not check insurance policies; however we reserve the right to request written details (insurers name, policy number and emergency contact number) of your policy. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover.
DISABILITIES & MEDICAL PROBLEMS:
If you or any member of your party has a medical problem or disability that may affect your booking, in particular your ability to surf, please tell us before you confirm your booking and give us full details in writing as early as possible before your arrival. If we reasonably feel unable to properly accommodate the particular needs of the person concerned we reserve the right to decline or cancel the reservation.
INVITATION TO TREAT
Surf Watergate confirms that the display of items, and/or holidays for sale on our website, quotes given via e-mail, telephone or skype are only an invitation to treat. The final price is confirmed by a member of staff upon request of wanting to book. At which point a booking is made and a contract is entered into.
PAYING BY CREDIT OR DEBIT CARD
We do not accept American Express. We do however accept most other major credit and debit cards. We do not charge for debit cards or bank transfer, however if paying with a credit card you may incur a 2.5% transaction fee.
If a problem occurs whilst you are attending a surfing course, session you must inform us immediately so that the matter can be put right. You should also complete a complaint form whilst at the surf school. If we ourselves at One To One cannot resolve the problem to your satisfaction at the time, you must also contact us immediately so that we are given the opportunity to help.
In the event that a complaint cannot be resolved at the time, you must write to us via email on firstname.lastname@example.org within 28 days quoting your original booking reference and giving all relevant and detailed information.
PLEASE NOTE: Failure to take these steps will hinder our ability to resolve any problem and/or investigate it fully and in consequence, your rights under the contract may be affected. We regret we cannot accept liability for any claims which are not notified to ourselves and/or supplier strictly in accordance with this clause.
If you have any special requests you must advise us at time of booking and confirm them in writing. Although we will endeavour to fulfil any requests, no guarantees can be given that the request will be met. Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on your written confirmation or any other documentation, is not confirmation that the request will be met. Failure to meet any special request will not be a breach of your contract. Conditional bookings cannot be accepted i.e: any booking which is specified to be conditional on the fulfillment of a particular request.
This website and its contents is copyright of One To One Surf Ltd 2018 – All rights Reserved.
DATA PROTECTION NOTICE:
We may from time to time contact you by post or email with further information on the latest offers, brochures, products or services which we believe may be of interest to you. You may unsubscribe from these services at any time by the link on our email, or in writing to us.
BROCHURE AND WEBSITE ACCURACY:
We make every attempt to ensure that our brochures and website show our customers the services that are on offer at One To One Surf.
All information provided is given as a guide, We accept no responsibility for errors, omissions or discrepancies in our literature. All prices are accurate at time of print or publication, but are subject to change. We reserve the right to increase or decrease prices any time after publication. Any alterations or changes will be made clear at time of booking.
LINKS TO OTHER WEBSITES:
You will find links to several other websites throughout our One To One Surf website. One To One Surf are not in any way responsible for the content of these sites, or the sites themselves. Please ensure you read each sites terms and conditions and privacy policies upon visiting them.
These Booking Conditions and all matters arising out of them shall be construed and governed according to English Law. The parties agree that any dispute(s) they may have will be exclusively dealt with by the Courts of England and Wales except in relation to any proceedings brought against the Company in any other jurisdiction which involve or concern, in whole or part, the Arrangements or the Services.